ServiceMatch is the pre-ingest control plane for ServiceNow CMDB. Preview, approve, and explain CMDB changes before any data is written.
ServiceMatch sits between discovery and ServiceNow CMDB — the only path by which data is allowed to be written.
Used to safely launch, clean up, and govern CMDBs long-term.
Most CMDB problems aren't technical — they're lost decisions.
ServiceMatch intercepts CMDB ingestion and turns change into a governed, explainable decision — before commit.
Turn accidental decisions into explicit, owned outcomes. ServiceMatch treats the CMDB as a publishing target, not a decision engine. Discovery and integrations run freely; CMDB writes are intentionally constrained.
These are the four CMDB moments that actually get funded: new builds, major cleanups, governance, and ongoing change.
Start right. Don't inherit problems.
Clean once. Keep it clean.
Rules that actually stick.
Stability as everything else changes.
Use existing exports (Intune, Nexthink, etc.) plus a CMDB extract.
Automated analysis proposes changes; humans approve intent. See what will be created, merged, updated, or blocked before commit.
Enforce scope, field authority, and relationship boundaries upstream.
Ingest deliberately. Keep discovery frequent, CMDB change intentional.
Discovery can run often. CMDB changes happen deliberately.
Run ServiceMatch weekly or monthly to preview changes, detect drift, and enforce intent before every ingestion.
Auditors don't ask for perfect data — they ask for explainable data.
ServiceMatch is licensed because CMDB change never stops — and neither can its control plane.
If discovery writes directly to your CMDB, you are accepting unmanaged risk.
Preview CMDB impact before ingestion. No surprises. No archaeology.